Frequently Asked Questions

Where do I mail paper claims for Colorado Access members? 
Colorado Access Claims
PO Box 17470
Denver, CO 80217-0470

Who do I call if I have questions about a claim?
Our customer service department is happy to answer your claims questions via e-mail at customer.service@coaccess.com, or you can call us during normal business hours.

How can I check the status of a claim?
You can check claim status a few ways:

1. Go to www.coaccess.com/our-providers and click on Claim Status Lookup.  Then, enter your Colorado Access User ID and Password.  If you do not have a Colorado Access User ID and Password, click here to request one. 

2. Call Colorado Access customer service at the number listed above

How often does Colorado Access issue claims payment?
Colorado Access issues claims payment on a weekly basis. Timely claims submission is appreciated in order to ensure timely payment for services. Colorado Access will approve, deny or settle all clean paper claims within 45 days and clean electronic claims within 30 days.

What is the timely filing limit? 
For all lines of business except the CHP+ State Managed Care Network, the timely filing limit is 120 days from the date of service or the time limit specified in your contract.

For the CHP+ State Managed Care Network, the timely filing limit is 180 days from the date of service.

Does Colorado Access accept electronic/EDI claims?
Colorado Access accepts claims electronically through direct submission and from a number of clearinghouses. For more information about EDI claims click here or e-mail edi_coordinator@coaccess.com.

How do I file an appeal?
Please submit a completed Non-Clinical Adjustment/Appeal Request form and all supporting documents to:

Appeals and Adjustments
PO Box 17189
Denver, CO 80217-0189

Note: An incomplete form or incomplete documentation may delay the appeal or result in a denial. If you have questions about an appeal, or would like status on your appeal, please call our customer service department.

How do I resubmit a claim?
Follow these simple steps to resubmit a claim:

1. Clearly mark “resub” on the face of the claim that is newly dated and signed.  
2. Black out the lines that have previously been paid. 
3. Adjust the total charge listed on the claim to reflect resubmission amount.