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800-511-5010
Ke hoʻi nei ka Health First Colorado a me CHP + i nā kaʻina hana hou.
E nānā i kāu leka uila, leka uila, a me PEAK inbox. E hana i ka wā e loaʻa ai nā leka kūhelu. Hiki iā ʻoe ke ʻike i kāu lā hou maanei i kekahi manawa. Inā loaʻa iā ʻoe kahi ʻeke hōʻano hou, e hōʻoia e hoʻopiha. E hōʻoia hoʻi e kau inoa a hoʻihoʻi mai i ka lā kūpono.
E aʻo hou maʻaneʻi

Kū'ē

Pehea e waiho ai i kahi pilikia a me ka mea e hiki iāʻoe ke manaʻo ma hope o kāu hana.

He aha e hana

Makemake mākou e hōʻoia e loaʻa iā ʻoe ka mālama maikaʻi loa. Akā, inā ʻaʻole pono nā mea, he kuleana kou e hoʻopiʻi. Kapa ʻia kēia he ʻōhumu. ʻEhā ala e hiki ai iā ʻoe ke waiho i kahi hoʻopiʻi:

  • E kāhea aku iā mākou: ʻO ʻoe a i ʻole kou ʻelele pilikino hiki ke kelepona i kā mākou hui hoʻopiʻi. Kāhea iā lākou ma 303-751-9005 or
    at 800-511-5010.
  • E leka uila iā mākou: ʻO ʻoe a i ʻole kou ʻelele pilikino hiki ke leka uila i kā mākou hui hoʻopiʻi. E leka uila iā lākou ma grievance@coaccess.com.
  • E hoʻopiha i kahi pepa: Hiki iāʻoe ke hoʻopiha i kahi hoʻopiʻi hihia a hoʻouna mai iā mākou. No ka huliʻana i nāʻano maʻamau loa, pākuhi maanei.
  • Kākau i kahi leka: Hiki iā ʻoe ke kākau iā mākou i leka e haʻi kikoʻī iā mākou e pili ana i kāu hoʻopiʻi. E hoʻouna i kāu leka iā:
Keʻenaʻo Grievance Department
PO Box 17950
ʻO Denver, CO 80217-0950

Pono e komo i loko o ka leka kou inoa, helu helu moku'āina (ID), helu wahi, a me ka helu kelepona. Inā makemake ʻoe i kōkua e kākau i kāu ʻōhumu, e kelepona mai iā mākou. Kāhea iā mākou ma 303-751-9005.

 

Palapala Hoopii Lala

Laina o ka oihana i komo(Koi ʻia)

Member Information

Address(Koi ʻia)

Ka wehewehe o ka pilikia

Lā i hana ʻia(Koi ʻia)
Max. nui faila: 50 MB.

ʻO ka mea e hana ana

He aha e hana ai i ka waihoʻana i kahi pilikia?

  • Ke loaʻa iā mākou kāu hoʻopiʻi, e hoʻouna mākou iā ʻoe i kahi leka i loko o ʻelua mau lā ʻoihana. E ʻōlelo ana ka leka ua loaʻa iā mākou kou hoʻopiʻi.
  • E nānā mākou i kāu ʻōhumu. Hiki iā mākou ke kamaʻilio pū me ʻoe a i ʻole kou ʻelele pilikino, a i ʻole nā ​​kānaka i pili i ke kūlana. Hiki iā mākou ke nānā i kāu moʻolelo olakino.
  • ʻO ka mea i komo ʻole i ke kūlana e nānā i kāu ʻōhumu.
  • I loko o 15 mau lā ʻoihana ma hope o ka loaʻa ʻana o kāu hoʻopiʻi, e hoʻouna mākou i leka iā ʻoe. E haʻi ana kēia leka i ka mea i loaʻa iā mākou a pehea mākou i hoʻoponopono ai. A i ʻole e hōʻike iā ʻoe makemake mākou i ka manawa hou. E loaʻa iā ʻoe kahi leka mai iā mākou ma hope o ka pau ʻana o ka loiloi.
  • E hana mākou meʻoe a iʻole paha i kāu mea i kohoʻia e ho'āʻo e loaʻa i kahi hopena eʻoi aku ka maikaʻi noʻoe.

 

Ke Keʻena ʻĀina no ka Ola ʻona kino e mālama ai i ka mālama

Ke hana nei ke keʻena o ka Ombudsman no ka Hiki ʻana i nā Oihana Hōʻananʻi i ka mālama ʻana ma ke ʻano he ʻano kūʻokoʻa ʻole e kōkua i nā lālā a me nā kahu olakino e hoʻoponopono i nā pilikia e pili ana i ke ola olakino e pili ana i ka mālama. Ka CHP + HMO e kau ma lalo o ka Hoʻolālā Kaukaʻi Mental and Addiction Equity Act (MHPAEA). ʻO ka hōʻole ʻana, kaupalena, a i ʻole kaohi ʻana i nā pono kūpono no nā lawelawe olakino e pili ana i lalo o ka papahana ʻoihana lapaʻau e hiki ke hōʻeha i ka MHPAEA. Inā loaʻa iā ʻoe a e ʻike ana paha i kahi ola olakino e pili ana i ka pilikia o ka mālama ʻana, e kāhea aku i ke keʻena no ka ʻaha o ka Ombudsman no ka ʻoluʻolu e pili ana i ka maʻi mālama.

Kāhea iā 303-866-2789.
enamel ombuds@bhoco.org.
E kipa mai bhoco.org.