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COVID-19 Updates and Information

Caring for you and your health is our top priority. Coronavirus (COVID-19) is here in Colorado. We want to keep you healthy and informed.

General Information

As the COVID-19 situation in Colorado continues to evolve, we are taking extra precautions by canceling all in-person appointments until further notice. We will not be taking any walk-in appointments either. If you do need assistance, please call our customer service team at 800-511-5010 or email customer.service@coaccess.com.

If You or Someone You Know Might Be Sick

Potential symptoms of COVID-19 include fever, cough, and shortness of breath. Click here to read more about COVID-19 symptoms. If you feel you are experiencing symptoms of COVID-19, please call your doctor. They can help you determine if testing is needed. Click here to read more about COVID-19 testing in Colorado.

If you do not have a doctor and need help finding one, call us at 866-833-5717.

We encourage you to continue to check our website for useful information and resources. For more information on COVID-19, please utilize the following resources:

Information for Providers

We understand that you have questions related to COVID-19. We are working to bring you clear and accurate information as it becomes available.

Please click here for the most current information for providers. We will make updates as we have them.

For COVID-19 utilization management information, click here.

For COVID-19 pharmacy information, click here.

For COVID-19 administrative information, click here.

For COVID-19 training information, click here.

For COVID-19 practice support information, click here.

The COVID-19 Care Line for Physicians is a special peer support offering by the Colorado Physician Health Program (CPHP) in response to the COVID-19 outbreak. If you are a provider, call 720-810-9131 to speak with someone or go here for further information.

We’ve put together a list of frequently asked questions. Use the search bar below to search for answers to your COVID-19 questions. If you don’t see your question listed, please submit it here.

COVID-19 FAQs for Providers

If a clinician sends a DocuSign version of a treatment plan to a member, they sign it, and send it back, is this accepted?

An e-signature through DocuSign or Adobe is an acceptable type of signature. However, a typed provider or member signature saved in a Word document does not meet signature requirements.

I’m inquiring about services rendered during the COVID-19 pandemic. I believe that we currently have a waiver that indicates that signatures are not required on treatment plans and other financial documentation because of the barriers to obtaining client signatures with telephonic and/or telehealth rendered services. We are curious if we will need to go back and have those clients sign those documents once this waiver is ended?

For behavioral health, the clinician should make a note within the medical record that the member is unable to sign the documents due to the delivery method. If a member is unable to sign a document because the service was rendered by telehealth, this should be noted by the clinician. When the member is seen in person again, signatures should be obtained.

Updates in Colorado

For the latest information on the spread of COVID-19 in Colorado, please visit colorado.gov/pacific/cdphe/2019-novel-coronavirus.

More Resources and Information

Important Contact Information

  • Our care management team
    • Call 866-833-5717
    • Our team is available 8:00 AM-8:00 PM Monday-Friday and 8:00 AM-12:00 PM Saturday.
  • Our customer service team
  • Colorado Crisis Services
    • Call 844-493-8255
    • Text TALK to 38255
  • Health First Colorado Nurse Advice Line
    • Call 800-283-3221 to speak to a nurse 24/7 for free medical information and advice.
  • CO-HELP (Colorado’s call line for COVID-19)
    • Call 303-389-1687 or 877-462-2911 for general answers in multiple languages.
    • Email cohelp@rmpdc.org for general answers in English.
    • CO-HELP cannot recommend whether or where to get tested, provide medical advice, or help with prescriptions. They cannot provide testing results or clear you to go to work, but they can give you general answers about COVID-19.
  • COVID-19 care line for physicians
    • Call 720-810-9131 for peer support.
  • National Domestic Violence Hotline
    • Call 800-799-7233
    • Text LOVEIS to 22522
    • Visit org

Colorado COVID-19 Information

Colorado Resources

Food Resources

COVID-19 Testing Resources

  • Free COVID-19 testing is available at the Pepsi Center daily from 8:00 AM to 4:00 PM. For more information or to register online for testing at the Pepsi Center or other locations, click here. You can also call 311 to register for testing.

Health Coverage Resources

  • Do you need health coverage? Click here to see if you qualify
  • Do you need health services? Or do you need insurance? Click here.Medical Assistance Program: To help people get the care they need during the COVID-19 pandemic, the state of Colorado will not disenroll Medicaid members until further notice.Until further notice, your eligibility should not end unless:
    • You are in jail. This is only in some cases.
    • You are not a Colorado resident. This is only in some cases.
    • You are deceased.
    • You report you are not applying for coverage.

    Until further notice, your eligibility will be reinstated if:

    • You got a notice between March 18 and March 22, 2020. It said your eligibility ended on March 31, 2020.
    • Your eligibility ended on April 30, 2020.

    Click here to learn more. If you’re not sure if this information applies to you, we can help. Call our medical assistance team at 303-755-4138.

Information for Health Care Workers, Schools and Home Care

National and International Resources

COVID-19 FAQs for Members

COVID-19 

I think I might have COVID-19, who should I call?

Please call your doctor, a clinic, or a hospital for further instructions. Do not go to a hospital or emergency room unless instructed to. For more information, please visit colorado.gov/pacific/cdphe/covid-19-testing. If you do not have a doctor and need help finding one, call us at 866-833-5717.

I’m feeling anxious about COVID-19, and I want to talk to someone. What can I do?

If you need help finding behavioral health care, please call us at 866-833-5717. If you are experiencing a crisis, please contact Colorado Crisis Services: call 844-493-8255 or text TALK to 38255. 

Where can I find information about COVID-19?

Please visit coaccess.com/covid19 for updated information about COVID-19.

I think I was exposed to someone who has COVID-19 symptoms, what should I do?

Please call your doctor for further instructions. Do not go to a hospital or emergency room unless instructed to do so. If you do not have a doctor and need help finding one, call us at 866-833-5717.

COVID-19 Testing

Will Colorado Access become a drive thru site for COVID-19 testing services?

As of March 24, 2020, there are no plans for Colorado Access to become a testing site for COVID-19.

How can I get tested?

If you have symptoms, please call your doctor, a clinic, or a hospital first. They will give you further instructions on whether you need to be tested and where to go for care. You must have a doctor’s order to get tested. Do not go to a hospital or emergency room unless instructed to do so. For more information, please visit colorado.gov/pacific/cdphe/covid-19-testing. If you do not have a doctor and need help finding one, call us at 866-833-5717.

Is testing free?

As of March 19, 2020, Health First Colorado and CHP+ will cover testing members for COVID-19, but you must have a doctor’s note. There will be no copays for testing for COVID-19. For more information, please visit healthfirstcolorado.com/covid.

Telehealth

Are telehealth services only for members with Medicaid?

If you do not have Health First Colorado (Colorado’s Medicaid Program) or Child Health Plan Plus (CHP+), please contact your insurer or provider for specific information on what telehealth services are available for you. If you do have Health First Colorado or CHP+, please visit colorado.gov/hcpf/telemedicine for updated information.

Where in my CHP+ handbook can I find information on telehealth services?

Please visit colorado.gov/hcpf/telemedicine for updated information on telehealth services.

How have telehealth services changed with COVID-19?

Telehealth services have changed due to the COVID-19 outbreak. Visit colorado.gov/hcpf/telemedicine for the most up-to-date information. Please check with your doctor to see what services they offer through telehealth.

What is telehealth?

Telehealth is when you use technology to access the care you need. You can talk to your doctor through a live video or audio session. This includes using a telephone. This means you can get the care you need without going to an office or clinic. Visit colorado.gov/hcpf/telemedicine for the most up-to-date information. Please check with your doctor to see what services they offer through telehealth.

What can my doctor do through telehealth?

Your mobile phone, tablet, or desktop computer may be used to help you get health services through telehealth. Work with your doctor to find the best setup for you. Visit colorado.gov/hcpf/telemedicine for the most up-to-date information. Please check with your doctor to see what services they offer through telehealth.

 

Other FAQs

I need to make an appointment with my care manager. What should I do?

As of March 17, 2020, our building is closed to the public and we have stopped face-to-face appointments. Please call your care manager directly for more information on how you can get care. If you do not have a care manager assigned to you, please call us at 866-833-5717.

I need an expedited Medicaid application. How can I get this?

Please contact Access Medical Enrollment Services, our medical assistance site. Visit accessenrollment.org, email appassist@accessenrollment.org, or call 303-755-4138. You can also call toll free at 855-221-4138.

I’m feeling sick, but I’m afraid to come to the office. Is there another way I can be seen without coming into the office?

Please call us at 800-511-5010 or email us at customer.service@coaccess.com for general questions. Please call your provider if you have questions about your symptoms. Do not go to a hospital or emergency room unless instructed to do so.  If you do not have a doctor and need help finding one, call us at 866-833-5717.

Can I come to the Colorado Access office?

As of March 17, 2020, our building is closed to the public and we have stopped all face-to-face appointments. If you need assistance, please call us at 800-511-5010 or email customer.service@coaccess.com.

 

For answers to more frequently asked questions, check out our Ask Our Experts video series here and here.