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COVID-19 Updates and Information

Caring for you and your health is our top priority. Coronavirus (COVID-19) is here in Colorado.

General Information

As the COVID-19 situation in Colorado continues to evolve, we are taking extra precautions by canceling all in-person appointments until Monday, April 6, at which point we will reassess. We will not be taking any walk-in appointments either. If you do need assistance, please call us at 800-511-5010 or email us at customer.service@coaccess.com.

If you feel you are experiencing symptoms of COVID-19, please call your doctor. If you do not have a doctor and need help finding one, call us at 866-833-5717. We encourage you to continue to check our website for links to useful information and resources.

For more information on COVID-19, please utilize the following resources:

Information for Providers

We understand that you have questions related to COVID-19. We are working to bring you clear and accurate information as it becomes available.

Please click here for the most current information for providers. We will make updates as we have them.

For COVID-19 utilization management information, click here.

For COVID-19 pharmacy information, click here.

The COVID-19 Care Line for Physicians is a special peer support offering by the Colorado Physician Health Program (CPHP) in response to the COVID-19 outbreak. If you are a provider, call 720-810-9131 to speak with someone or go here for further information.

We’ve put together a list of frequently asked questions. Use the search bar below to search for answers to your COVID-19 questions. If you don’t see your question listed, please submit it here.

COVID-19 FAQs for Providers

What is the code for billing phone mental health therapy?

March 27, 2020: When billing a service conducted by the telephone, please use POS 02.

CMS1500 Professional Claim Billing guidance:

Capitated behavioral health billing (RAE/Colorado Access):

For CMS1500 Professional Claim billing – Please use POS 02 for all telemedicine/telephone services rendered. Modifier 95 can also be added, though not required, as long as the placement is in the second through fourth modifier position. Please continue to follow the USCS coding manual for the appropriate modifier use, i.e. HE or other modifiers in the first modifier position.

Child Health Plan Plus (Colorado Access)

For CMS1500 Professional Claim billing – Please use POS 02 for all telemedicine/telephone services. Modifier 95 can also be added, though not required.

UB-04 Institutional Claims billing guidance (RAE/Colorado Access and CHP+ HMO/Colorado Access)

Since POS 02 does not apply to Institutional billing (not a POS field on a UB04 claim), Modifier 95 or Modifier GT can be added to the claim but it is NOT required. Adding these modifiers will help Colorado Access to track the services rendered through telemedicine/telephone during the COVID-19 state of emergency.

In regard to providing therapy through video conference (HIPAA compliant), I understand that the place of service is 02. I am wondering if the modifier remains HE, or should it be changed to GT? Or, is GT only for institutions?

March 27, 2020: Please continue to follow the USCS manual as it relates to the use of modifier HE, it should not be changed to GT.

CMS1500 Professional Claim Billing guidance:

Capitated behavioral health billing (RAE/Colorado Access):

For CMS1500 Professional Claim billing – Please use POS 02 for all telemedicine/telephone services rendered. Modifier 95 can also be added, though not required, as long as the placement is in the second through fourth modifier position. Please continue to follow the USCS coding manual for the appropriate modifier use, i.e. HE or other modifiers in the first modifier position.

Child Health Plan Plus (Colorado Access)

For CMS1500 Professional Claim billing – Please use POS 02 for all telemedicine/telephone services. Modifier 95 can also be added, though not required.

UB-04 Institutional Claims billing guidance (RAE/Colorado Access and CHP+ HMO/Colorado Access)

Since POS 02 does not apply to Institutional billing (not a POS field on a UB04 claim), Modifier 95 or Modifier GT can be added to the claim but it is NOT required. Adding these modifiers will help Colorado Access to track the services rendered through telemedicine/telephone during the COVID-19 state of emergency.

Updates in Colorado

For the latest information on the spread of COVID-19 in Colorado, please visit colorado.gov/pacific/cdphe/2019-novel-coronavirus.

How You Can Help

HelpColoradonow.org can help connect you to volunteer work in the community and for health services.

More Resources

Information for Health Care Workers, Schools and Home Care

US and World Updates

COVID-19 FAQs for Members

Will Colorado Access become a drive thru site for COVID-19 testing services?

As of March 24, 2020, there are no plans for Colorado Access to become a testing site for COVID-19.

Are telehealth services only for members with Medicaid?

If you do not have Health First Colorado (Colorado’s Medicaid Program) or Child Health Plan Plus (CHP+), please contact your insurer or provider for specific information on what telehealth services are available for you. If you do have Health First Colorado or CHP+, please visit colorado.gov/hcpf/telemedicine for updated information.

Where in my CHP+ handbook can I find information on telehealth services?

Please visit colorado.gov/hcpf/telemedicine for updated information on telehealth services.

I think I might have COVID-19, who should I call?

Please call your doctor, a clinic, or a hospital for further instructions. Do not go to a hospital or emergency room unless instructed to. For more information, please visit colorado.gov/pacific/cdphe/covid-19-testing. If you do not have a doctor and need help finding one, call us at 866-833-5717.

How can I get tested?

If you have symptoms, please call your doctor, a clinic, or a hospital first. They will give you further instructions on whether you need to be tested and where to go for care. You must have a doctor’s order to get tested. Do not go to a hospital or emergency room unless instructed to do so. For more information, please visit colorado.gov/pacific/cdphe/covid-19-testing. If you do not have a doctor and need help finding one, call us at 866-833-5717.

I need to make an appointment with my care manager. What should I do?

As of March 17, 2020, our building is closed to the public and we have stopped face-to-face appointments. Please call your care manager directly for more information on how you can get care. If you do not have a care manager assigned to you, please call us at 866-833-5717.

I need an expedited Medicaid application. How can I get this?

Please contact Access Medical Enrollment Services, our medical assistance site. Visit accessenrollment.org, email appassist@accessenrollment.org, or call 303-755-4138. You can also call toll free at 855-221-4138.

Is testing free?

As of March 19, 2020, Health First Colorado and CHP+ will cover testing members for COVID-19, but you must have a doctor’s note. There will be no copays for testing for COVID-19. For more information, please visit healthfirstcolorado.com/covid.

I’m feeling sick, but I’m afraid to come to the office. Is there another way I can be seen without coming into the office?

Please call us at 800-511-5010 or email us at customer.service@coaccess.com for general questions. Please call your provider if you have questions about your symptoms. Do not go to a hospital or emergency room unless instructed to do so.  If you do not have a doctor and need help finding one, call us at 866-833-5717

I think I was exposed to someone who has COVID-19 symptoms, what should I do?

Please call your doctor for further instructions. Do not go to a hospital or emergency room unless instructed to do so. If you do not have a doctor and need help finding one, call us at 866-833-5717.

Where can I find information about COVID-19?

Please visit coaccess.com/covid19 for updated information about COVID-19.

I’m feeling anxious about COVID-19, and I want to talk to someone. What can I do?

If you need help finding behavioral health care, please call us at 866-833-5717. If you are experiencing a crisis, please contact Colorado Crisis Services: call 844-493-8255 or text TALK to 38255.

Can I come to the Colorado Access office?

As of March 17, 2020, our building is closed to the public and we have stopped all face-to-face appointments. If you need assistance, please call us at 800-511-5010 or email customer.service@coaccess.com.