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Member Services

Find helpful information about everything from advance directives to health websites and crisis resources. Language assistance services, including written/oral interpretation and auxiliary aids/services, are available to you free of charge. Call 1-800-511-5010 (TTY: 1-888-803-4494).
Los servicios de asistencia de idioma, incluyendo la interpretación escrita/oral y las ayudas/servicios auxiliares, están disponible de forma gratuita. Llame al 1-800-511-5010 (TTY: 1-888-803-4494).

The Information You Need When You Need It.

We’ve put together a list of resources to help. Check them out and call us if you have any questions.

Colorado Crisis Services: If you have a crisis, call or text Colorado Crisis Services. They can also help if you need help dealing with one. They are available any time of day or night. You will be connected to a trained crisis counselor right away.

Community Resource Map: Use our map to find free or low-cost services. These services can help you with basic needs. Those needs include: food, shelter, health care, legal issues and other services.

Man being consoled
Representative speaking with members

Other Services

Medical Advice, 24/7: Remember — the emergency department is only for emergencies. Call your PCP if you have a health concern that isn’t an emergency. If you can’t reach your PCP and need health advice, call the Health First Colorado Nurse Advice line at 800-283-3221. Nurses are available 24/7 to give free medical information and advice.

Help finding a provider: If you need help finding a primary care provider (PCP) or have any questions about the process, please call us.

Member Advisory Council (MAC): Do you have some ideas about how we can improve your health plan? We’d love your input. Colorado Access members are invited to apply to be a part of our Member Advisory Council meetings. The meetings happen every month. Please call us for more information.

Advance Directives

Colorado law says you have the right to choose medical treatment. You can speak for yourself if you are able. Or, you may choose someone to make the decision for you. Advance directives are written instructions recognized under state law. They refer to medical treatment decisions. They cover health care planning when or if a person is too sick to decide. Advance directives make sure that you are treated how you wish.

Advance Directives

Advance directives recognized under state law include:

  • Medical Durable Powers of Attorney
  • Living Wills
  • Cardiopulmonary Resuscitation (CPR) Directives

Visit this site for more information. Here, you can also find answers to common questions. You can download blank copies of the documents as well.

Member Frequently Asked Questions

How do I find a care coordinator?

Please call us Monday through Friday from 8 a.m. to 5 p.m. We’re happy to connect you to a Colorado Access care coordinator.

How do I find a primary care provider (PCP) or specialist who takes Medicaid?

We’re happy to help you find a provider who accepts Medicaid. You can search for a provider online using our provider search. You can also call us and we’ll help you find a primary care medical provider or a specialist. Please call us Monday through Friday from 8 a.m. to 5 p.m.