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Member Services

Find helpful information about everything from advance directives to health websites and crisis resources. Language assistance services, including written/oral interpretation and auxiliary aids/services, are available to you free of charge. Call 1-800-511-5010 (TTY: 1-888-803-4494).
Los servicios de asistencia de idioma, incluyendo la interpretación escrita/oral y las ayudas/servicios auxiliares, están disponible de forma gratuita. Llame al 1-800-511-5010 (TTY: 1-888-803-4494).

Coronavirus (COVID-19) Information

Caring for you and your health is our top priority. Coronavirus (COVID-19) is here in Colorado. We want to make sure you stay updated on any benefit changes as a result of COVID-19.  

If you have Health First Colorado (Colorado’s Medicaid Program) or Child Health Plan Plus: Please visit for the most up-to-date benefit information. 

For more information on COVID-19, please visit 

The Information You Need When You Need It.

Here’s a list of resources to help. Check them out. You can call us if you have any questions.

Colorado Crisis Services: If you have a crisis, call or text Colorado Crisis Services. They can also help if you need help to deal with one. You can contact them day or night. A trained crisis counselor can help you right away.

Man being consoled
Representative speaking with members

Other Services

Medical Advice, 24/7: Remember — the emergency room is only for emergencies. Call your doctor if you have a health concern that isn’t an emergency. If you can’t reach your doctor and need health advice, you can still get help. Call the line at 800-283-3221. Nurses are ready 24/7 to give free medical information and advice.

Help finding a provider: If you need help finding a  doctor, please call us. You can also call us if you have any questions about the process, please call us.

Member Advisory Council (MAC): Do you have some ideas about how we can improve your health plan? We’d love your input. If you’re a member, we invite you to apply to be a part of our meetings. The meetings happen every month. Please call us for more information.

Advance Directives

The information on this page is not legal advice. It is not meant to be. All information, content, and materials are only meant to inform you. This page contains links to other websites. These are for your convenience. They are for informational use only. A link to a website that is not ours does not mean or imply we endorse it.

Advance directives are written instructions you make ahead of time stating your wishes about your health and medical care. The instructions are used if you are not able to make health care decisions for yourself. For example, you may want treatment that lowers pain and brings comfort, instead of treatment that prolongs your life. The advance directive also may name a health care agent. This is a person you trust to make life-or-death medical decisions when you are not able to. If you do not have an advance directive or guardian, the law requires doctors to make reasonable efforts to find all “interested persons” to be a substitute decision maker (proxy).

There are four main kinds of advance directives. Each has a different purpose.

Medical Durable Power of Attorney (MDPOA)

An MDPOA lets you name someone to make health care decisions for you. This is called your health care agent. Your health care agent must act according to his or her understanding of what you wish or prefer. They can talk to health care providers. They can review your medical records. They can also get copies of your medical records. All needed treatment decisions can be made by them.

Living Will

A living will gives instructions to providers when you have a terminal condition and you cannot make your own decisions. It can also provide instructions for times when you are not able to function without the help of a medical machine. Living wills do not allow someone to make medical decisions for you.

Advance Directives

Medical Orders for Scope of Treatment (MOST)

The MOST form is used if you are seriously ill or have an ongoing condition and see your providers often. MOSTs tell your provider which medical procedures to do. They also tell them which ones to avoid. MOSTs must be signed by you and your provider.

Cardiopulmonary Resuscitation (CPR) Directive

CPR is an attempt to save you if your heart and/or breathing has stopped. CPR can use special drugs or it can also use special machines. It can even include firmly and repeatedly pressing on your chest. The CPR Directive allows you, your agent, guardian, or proxy to refuse CPR. If you do not have a CPR Directive and your heart and/or lungs stop or have a problem, it is assumed that you have agreed to CPR. If you have a CPR Directive, and your heart and/or lungs stop or have problems, paramedics and doctors, emergency workers or others will not try to press on your chest or use other ways to get your heart and/or lungs to work again.

More Resources:

These links may help you get more information. These websites are not ours. A link to a website that is not ours does not mean or imply that we endorse it.

Colorado Bar Association:

Colorado Hospital Association:


Member Frequently Asked Questions

How do I find a care coordinator?

Please call us Monday through Friday from 8 a.m. to 5 p.m. We’re happy to connect you to a Colorado Access care coordinator.

How do I find a primary care provider (PCP) or specialist who takes Medicaid?

We’re happy to help you find a provider who accepts Medicaid. You can search for a provider online using our provider search. You can also call us and we’ll help you find a primary care medical provider or a specialist. Please call us Monday through Friday from 8 a.m. to 5 p.m.