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Member Services

Find helpful information about everything from advance directives to health websites and crisis resources. Language assistance services, including written/oral interpretation and auxiliary aids/services, are available to you free of charge. Call 1-800-511-5010 (TTY: 1-888-803-4494).
Los servicios de asistencia de idioma, incluyendo la interpretación escrita/oral y las ayudas/servicios auxiliares, están disponible de forma gratuita. Llame al 1-800-511-5010 (TTY: 1-888-803-4494).

Member Advisory Council (MAC)

Do you have some ideas about how we can improve your health plan? We’d love your input. If you’re a member, we invite you to apply to be a part of our meetings. The meetings happen every month.

Health and Other Support

Advance directives are written instructions that state your wishes about your health and medical care. They are used if you are not able to make health care decisions for yourself. Click here to learn more.

Click here to learn more.

If you have Health First Colorado (Colorado’s Medicaid program):

  • If you have billing questions about your physical health plan:
    • Call Health First Colorado customer service at 800-221-3943.
  • If you have billing questions about your behavioral health plan:
    • Call our customer service team at 800-511-5010.

If you have Child Health Plan Plus (CHP+):

  • If you have billing questions about your physical or behavioral health plan:
    • Call our customer service team at 800-511-5010.

If you have questions about your benefits and coverage:

  • Call our customer service team at 800-511-5010.
  • Call Health First Colorado customer service at 800-221-3943.

If you have Health First Colorado, there are two ways you can change your PCP.

We are sorry, but we are not able to help you change your PCP if you have Health First Colorado.

If you have CHP+, we can help you change your PCP. Call our customer service team at 800-511-5010 to change your PCP.

To learn more about your benefits, testing, treatment, and getting health care during the COVID-19 pandemic, visit:

If you are experiencing a mental, substance use, or emotional crisis, help is there when you need it.

  • Call the National Suicide Prevention Hotline at 800-273-8255.
  • Call Colorado Crisis Services at 844-493-8255. Or text TALK to 38255.
  • Call the Member Crisis line at 877-560-4250.

Call DentaQuest at 855-225-1729 if you:

  • Need help finding a dentist. You can also find a dentist online.
  • Have questions about your dental benefits.

Emergency care is for sudden, unexpected health issues that need immediate care. If you don’t get care, you could have a serious injury to your body’s functions or organs. Or you could put your health at serious risk. If you are pregnant, the health of your unborn baby could be at serious risk too. If you’re having an emergency, call 911. Or go to the nearest emergency room.

Click here to learn more about the hospital emergency services you can get.

If you need help to find a doctor:

  • Call our customer service team at 800-511-5010.
  • Contact our care coordinators.

You can also find a doctor on our directory.

If you need help to schedule an appointment with your doctor, contact our care coordinators.

To submit a complaint or grievance:

  • Call our customer service team at 800-511-5010.
  • Submit a complaint here.

You may file an appeal if we deny or limit a type of service you request. Click here to learn more.

Finding Resources

Our customer service team and care coordinator can always help you find the resources you may need!

  • Call our customer service team at 800-511-5010.
  • Call our care coordinators at 866-833-5717.

211 Colorado connects Coloradoans to community resources across the state.

Or contact each resource directly:

Supplemental Nutrition Assistance Program (SNAP): This program helps you purchase healthy food. They also have training on nutrition and food preparation.

The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC): This program offers free healthy food benefits. It also offers breastfeeding support and nutrition education. These are for those who are pregnant and breastfeeding and have children under age 5.

  • To learn more, visit coloradowic.gov.
  • You can also call them at 303-692-2400.

Please contact our care coordinators to learn more about disability resources in Colorado. Call them at 866-833-5717.

  • If you are applying for long-term disability, contact Rocky Mountain Human Services (RMHS). Call them at 844-790-7647.
  • If you need help with developmental and intellectual disabilities, or long-term services, visit the community center boards.
  • Please visit the Single Entry Point website if you need help with:
    • Elderly
    • Blind and disabled
    • Living with HIV/AIDS
    • Mental health
    • Brain injury
    • Spinal cord injury
    • Children with a life-limiting illness
    • Medically fragile children

Our care coordinators can help you learn more about clothing assistance in Colorado. Call them at 866-833-5717.

Our customer service team can help you learn more about hearing and speech services in Colorado.

  • Call them at 800-511-5010.
  • If you have hearing or speech needs, call 711 or 800-659-2656. Or you can visit Relay Colorado. A communications assistant will help you.

Our customer service team can help you learn more about housing resources in Colorado. Call them at 800-511-5010.

Schedule Transportation with Intelliride

If you have Health First Colorado, you can get rides to and from your health care appointments. You have options:

  • Mileage reimbursement
  • Public transportation
  • Private vehicle or taxi
  • Wheelchair or stretcher van
  • Other options may also be available

Transportation can only be used for non-emergent health care appointments. This means things like a doctor’s office, the hospital, or another medical office. Do not use it in an emergency.

If you need a new Health First Colorado ID card:

  • Call Health First Colorado customer service at 800-221-3943.

If you need a new CHP+ ID card:

  • Call our customer service team at 800-511-5010.

If you need to report your CHP+ ID card as stolen:

If you are having an emergency, call 911 or go to the emergency room. If you need medical help fast but it’s not an emergency, call your doctor first.

If you’re not sure if your symptoms are urgent, call the free Nurse Advice Line at 800-283-3221. Or you can use state relay 711. The Nurse Advice Line can help 24 hours a day, each day of the year.

If you have questions about:

  • The medication you are taking:
    • Call our care coordinators at 866-833-5717.
  • Your eligibility for medications:
    • Call our customer service team at 800-511-5010.
    • Or click here if you have CHP+.
  • Your prescription(s):
    • Call Health First Colorado customer service at 800-221-3943.
    • If you have CHP+, call our customer service team at 800-511-5010. Or visit the Navitus Member Portal.
  • Physical health prior authorization:
    • Call the Health First Colorado customer service at 800-221-3943.
  • Behavioral health prior authorization:
    • Call our customer service team at 800-511-5010.

If you’re not sure if your symptoms are urgent, call the free Nurse Advice Line at 800-283-3221. Or you can use state relay 711. The Nurse Advice Line can help 24 hours a day, each day of the year.

If you have Health First Colorado or Child Health Plan Plus (CHP+), make sure they have the right contact details for you. This means your address, phone number, and email address. This will help you get important updates about your health care coverage.

It’s easy to update your contact details. Here are the ways you can do this:

  1. Visit colorado.gov/PEAK. If you don’t have a PEAK account, you can make one there.
  2. Use the free Health First Colorado app on your phone. You can download it from the Apple App store or the Google Play store. Visit healthfirstcolorado.com/mobileapp to learn more about the app.
  3. Get help from our Access Medical Enrollment Services team. Visit accessenrollment.org to learn how they can help you. Or call them at 855-221-4138.
  4. Contact your county department of human services. Visit cdhs.colorado.gov/our-partners/counties/contact-your-county-human-services-department to find out how to contact them.
  5. If you have CHP+, call CHP+ customer service at 800-359-1991. Or use State Relay 711. They can help in multiple languages.

If you have questions about your Health First Colorado health plan, or your regional organization:

  • Call Health First Colorado enrollment at 303-839-2120.

Member Frequently Asked Questions

How do I find a care coordinator?

Please call us at 866-833-5717. Monday through Friday from 8:00 a.m. to 5:00 p.m. We’re can connect you to one of our care coordinators.

How do I call customer service?

Please call our Customer Service team at 800-511-5010, Monday through Friday from 8:00 a.m. to 5:00 p.m. We’re happy to help answer any questions you may have.

How do I find a primary care provider (PCP) or specialist who takes my insurance?

We’re happy to help you find a provider who accepts Health First Colorado (Medicaid) or Child Health Plan Plus (CHP+). You can search for a provider online using our provider search. You can also call us and we’ll help you find a primary care medical provider or a specialist. Please call us at 800-511-5010, Monday through Friday from 8:00 a.m. to 5:00 p.m.