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Member Services

Find helpful information about everything from advance directives to health websites and crisis resources.

The Information You Need When You Need It.

We’ve put together a list of resources to help. Check them out and call us if you have any questions.

Colorado Crisis Services: If you have a crisis, call or text Colorado Crisis Services. They can also help if you need help dealing with one. They are available any time of day or night. You will be connected to a trained crisis counselor right away.

Community Resource Map: Use our map to find free or low-cost services. These services can help you with basic needs. Those needs include: food, shelter, health care, legal issues and other services.

Man being consoled
Representative speaking with members

Other Services

Help finding a provider: If you need help finding a primary care provider (PCP) or have any questions about the process, please call us.

Member Advisory Council (MAC): Do you have some ideas about how we can improve your health plan? We’d love your input. Colorado Access members are invited to apply to be a part of our Member Advisory Council meetings. The meetings happen every month. Please call us for more information.

Advance Directives

Colorado law says you have the right to choose medical treatment. You can speak for yourself if you are able. Or, you may choose someone to make the decision for you. Advance directives are written instructions recognized under state law. They refer to medical treatment decisions. They cover health care planning when or if a person is too sick to decide. Advance directives make sure that you are treated how you wish.

Advance Directives

Advance directives recognized under state law include:

  • Medical Durable Powers of Attorney
  • Living Wills
  • Cardiopulmonary Resuscitation (CPR) Directives

Visit this site for more information. Here, you can also find answers to common questions. You can download blank copies of the documents as well.

Member Frequently Asked Questions

What is the Accountable Care Collaborative (ACC)?

The Accountable Care Collaborative (ACC) is Health First Colorado’s primary health care program. It is designed to improve your health and help you get the services you need to stay healthy. As an ACC member, you get the regular Health First Colorado benefit package and choose a primary care medical provider.

What is the complaint and appeal process?

You have a right to complain (also called a grievance) or file an appeal. You cannot lose your benefits for doing either. For detailed information about the complaint and appeal process, please visit this page.