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Provider Resources

Find the provider manual here, as well as information about how to contact your provider relations representative.

Contact Your Provider Relations Representative

We assign you a provider relations representative to help you navigate issues like:

  • Complex claims questions
  • Contract issues, including reimbursement
  • Credentialing
  • Office orientation and other trainings as well as education
Renee Fletter
Manager, Provider Relations
Provider Relations for Federally Qualified Health Centers (FQHC) (Excluding Denver Health Authority) Community Mental Health Centers (Includes Asian Pacific Center)
800-511-5010 ext 5208
Elina Navarro
Physical Health Provider Relations
800-511-5010 ext 5202
Sandy Rangel
Physical Health Provider Relations
800-511-5010 ext 5334
Gretchen Hess
Behavioral Health Provider Relations
800-511-5010 ext 5255
Sunnie Franzen
Behavioral Health Provider Relations
800-511-5010 ext 5276
John Salvino
Hospital Systems Provider Relations (includes Banner Health, University Colorado Medicine)
800-511-5010 ext 5360
General questions:


Provider Manual

From claim appeals to authorizations and referrals, our provider manual includes information you need to know. This provider manual is revised as needed. As such, some policies and procedures may have changed since that time. If you have any questions regarding any of the information in this manual, please contact your provider relations representative.

Important Updates & Provider Newsletters

We send out periodic newsletters to our providers by email. You can also find recent editions below. Each edition contains important news related to Colorado Access and our members. If you are not already receiving our provider newsletter, please send an email to that includes the following information:

  • Practice/Provider name
  • Email address (preferably a practice email address, not a staff email)

2018 Provider Bulletins

June 2018

May 2018

April 2018

March 2018

2017 Provider Bulletins

Winter 2018

Provider Frequently Asked Questions

Does Colorado Access provide training for contracted providers?

Yes, we have regularly scheduled webinar trainings. You can also request an in-office training with your provider relations representative.

What changes are being made to the Behavioral Health Organizations?

The Colorado Department of Health Care Policy and Financing will contract with one administrative entity in each of the seven regions defined by the state to be responsible for the duties traditionally performed by the Regional Care Collaborative Organizations (RCCO) and Behavioral Health Organizations (BHO). This change will improve the patient experience by creating one point of contact and clear accountability for whole person care. If you are a current Colorado Access behavioral health provider, you are automatically participating in our RAE network, and no contracting action is required at this time.