Skip to main content

Provider Resources

Find the provider manual here, as well as information about how to contact your provider relations representative.

Coronavirus (COVID-19) Information

With the COVID-19 situation evolving in our state, we are working to bring you reliable, accurate information as it becomes available. We look to the Department of Health Care Policy & Financing for guidance. Please visit for more information. 

You can also check our COVID-19 resources page here. 

Contact Your Provider Relations Representative

We assign you a provider relations representative to help you navigate issues like:

  • Complex claims questions
  • Contract issues, including reimbursement
  • Credentialing
  • Office orientation and other trainings as well as education
Renee Fletter
Provider Relations Program Manager
800-511-5010 ext 5208
Elina Navarro
Provider Relations Representative
800-511-5010 ext 5202
Sandy Rangel
Provider Relations Representative
800-511-5010 ext 5334
Gretchen Hess
Provider Relations Representative
800-511-5010 ext 5255
Sunnie Franzen
Provider Relations Representative
800-511-5010 ext 5276
John Salvino
Provider Relations Representative
800-511-5010 ext 5360
General questions:

Phone: 1-844-430-6684 or 720-744-5667

Fax: 303-755-2368

Provider Manual

From claim appeals to authorizations and referrals, our provider manual includes information you need to know. This provider manual is revised as needed. As such, some policies and procedures may have changed since that time. If you have any questions regarding any of the information in this manual, please contact your provider relations representative.

Important Updates & Provider Newsletters

We send out periodic newsletters to our providers by email. You can also find recent editions below. Each edition contains important news related to Colorado Access and our members. If you are not already receiving our provider newsletter, please send an email to that includes the following information:

  • Practice/Provider name
  • Email address (preferably a practice email address, not a staff email)

Provider Frequently Asked Questions

How do I get Synagis for my patients?

Complete prior authorization forms and fax them to Navitus at 855-668-8551. All approved Synagis requests will be dispensed by Avella Specialty Pharmacy. If you wish to have a home health agency administer Synagis to your patient, please indicate that the medication will be shipped to the patient’s home. Upon prior authorization approval, Navitus will notify Avella, who will fax a home health request to set up the services. Our utilization management team will work to set up a home health agency to visit the patient’s home and administer the medication.

Is Synagis covered by Colorado Access?

Synagis is covered for eligible patients through the Colorado Access pharmacy benefit. The specific criteria for approval can be found here. Prior authorization forms should be faxed to Navitus at 855-668-8551.