Skip to main content

Provider Resources

Find the provider manual here, as well as information about how to contact your provider relations representative.

Coronavirus (COVID-19) Information

With the COVID-19 situation evolving in our state, we are working to bring you reliable, accurate information as it becomes available. We look to the Department of Health Care Policy & Financing for guidance. Please visit colorado.gov/pacific/hcpf/provider-telemedicine for more information. 

You can also check our COVID-19 resources page here. 

Contact Your Provider Relations Representative

We assign you a provider relations representative to help you navigate issues like:

  • Complex claims questions
  • Contract issues, including reimbursement
  • Credentialing
  • Office orientation and other trainings as well as education
Renee Fletter
Provider Relations Program Manager
renee.fletter@coaccess.com
720-744-5208
800-511-5010 ext 5208
Barbara Blair
Senior Provider Relations Representative
barbara.blair@coaccess.com
720-744-5375 800-511-5010 ext 5375
John Salvino
Senior Provider Relations Representative
john.salvino@coaccess.com
720-744-5360
800-511-5010 ext 5360
Elina Navarro
Senior Provider Relations Representative
elina.navarro@coaccess.com
720-744-5202
800-511-5010 ext 5202
Sandy Rangel
Provider Relations Representative
sandy.rangel@coaccess.com
720-744-5334
800-511-5010 ext 5334
Sunnie Franzen
Provider Relations Representative
sunnie.franzen@coaccess.com
720-744-5276
800-511-5010 ext 5276
Jamie Dickerson
Provider Relations Coordinator
jamie.dickerson@coaccess.com
720-744-5336
800-511-5010 ext 5336
General questions:

Phone: 1-844-430-6684 or 720-744-5667

Fax: 303-755-2368

COVID-19 Practice Support Resources

We know COVID-19 may have affected your practice and we’re here to help. Please see the information below.

Small Practice Sustainability Through the COVID-19 Outbreak (PDF)

Small Practice Sustainability Through the COVID-19 Outbreak (Webinar recording)

  • This presentation covers financial assistance, business operation tips, telehealth service changes, and more.

Maximizing Telehealth Services in Your Practice (PDF)

Maximizing Telehealth Services in Your Practice (Webinar recording)

  • This presentation covers best practices in implementing telehealth services.

Messaging Patients About Necessary Care (PDF)

Messaging Patients About Necessary Care (Webinar recording)

  • This presentation covers best practices in contacting members about services.

Data Sources to Help Prioritize Patient Outreach (PDF)

Data Sources to Help Prioritize Patient Outreach (Webinar)

  • This presentation covers data about our population.

Provider Manual

From claim appeals to authorizations and referrals, our provider manual includes information you need to know. This provider manual is revised as needed. As such, some policies and procedures may have changed since that time. If you have any questions regarding any of the information in this manual, please contact your provider relations representative.

Important Updates & Provider Newsletters

We send out periodic newsletters to our providers by email. You can also find recent editions below. Each edition contains important news related to Colorado Access and our members. If you are not already receiving our provider newsletter, please send an email to providercommunication@coaccess.com that includes the following information:

  • Practice/Provider name
  • Email address (preferably a practice email address, not a staff email)

Provider Frequently Asked Questions

How do I get Synagis for my patients?

Complete prior authorization forms and fax them to Navitus at 855-668-8551. All approved Synagis requests will be dispensed by Avella Specialty Pharmacy. If you wish to have a home health agency administer Synagis to your patient, please indicate that the medication will be shipped to the patient’s home. Upon prior authorization approval, Navitus will notify Avella, who will fax a home health request to set up the services. Our utilization management team will work to set up a home health agency to visit the patient’s home and administer the medication.

Is Synagis covered by Colorado Access?

Synagis is covered for eligible patients through the Colorado Access pharmacy benefit. The specific criteria for approval can be found here. Prior authorization forms should be faxed to Navitus at 855-668-8551.