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Behavioral & Physical Health

Learn about your behavioral and physical health benefits, access the member handbook and learn how to get medical advice when you need it.

Your Health is Our Priority

In Colorado, Medicaid is called Health First Colorado. With Health First Colorado, you belong to a regional organization. Colorado Access is a regional organization. We manage your physical and behavioral health care. We have a network of providers to make sure you can get care in a coordinated way.

Find what you need to know about your health care coverage and plan in the member handbook.

Multiracial group of kids swimming
Young woman receiving counseling

Behavioral Health

Your benefits include both mental health and substance use care services. We will help you find what works best for you.

Here are some of the behavioral health benefits you have:

• Alcohol/drug screening counseling
• Behavioral health assessment
• Case management
• Detox
• Emergency and crisis services
• Hospitalization
• Outpatient therapy
• Safety assessment
• School-based mental health services

Please keep in mind that some benefits may need prior authorization.

Physical Health

Your benefits include any type of care for your body. This includes preventive services, like a wellness visit. You should get a wellness visit each year.

Don’t worry if you need help to figure out what you need or how to get it. Our care coordinators will help you. A care coordinator works with you to help you get the care you need. They can also connect you to resources you may need.

Here are some of the services covered under your benefits:

• Allergy tests and shots
• Ambulance rides
• Audiology
• Doctor visits
• Emergency room visits
• Family planning counseling
• Home health
• Hospice
• Inpatient medical and surgical care
• Lab work
• Long-term home health therapies
• Medical equipment, like wheelchairs or oxygen
• Outpatient hospital services
• Radiology
• Specialist visits
• Speech, physical and occupational therapy
• Telemedicine
• Urgent care
• Women’s health services

Keep in mind that some benefits may need prior authorization.

Member Frequently Asked Questions

What is the Accountable Care Collaborative (ACC)?

The Accountable Care Collaborative (ACC) is Health First Colorado’s primary health care program. It is designed to improve your health and help you get the services you need to stay healthy. As an ACC member, you get the regular Health First Colorado benefit package and choose a primary care medical provider.

What is the complaint and appeal process?

You have a right to complain (also called a grievance) or file an appeal. You cannot lose your benefits for doing either. For detailed information about the complaint and appeal process, please visit this page.