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Health First Colorado and CHP+ are going back to normal renewal processes.
Check your email, mail, and PEAK inbox. Take action when you get official messages. You can see your renewal date here at any time. If you get a renewal packet, make sure to fill it out. Make sure to also sign it and return it by the due date.
Learn more here

Take Action on Your Renewal

It’s time to take action to make sure you are covered

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Colorado Medicaid restarts renewals

Colorado has restarted its annual eligibility review for people enrolled in Health First Colorado (Colorado’s Medicaid program) and Child Health Plan Plus (CHP+).

During the COVID-19 public health emergency (PHE), the federal government told states not to disenroll anyone, and you could keep your Health First Colorado or CHP+ health coverage even if you did not quality.

The PHE ended May 11, 2023. States are going back to normal operations. This means all members will go through the renewal process to see if you still qualify for Health First Colorado or CHP+.

Renewals: What you need to know

Health First Colorado and CHP+ started sending renewal notices to members in April 2023. If you’ve moved in the last three years, update your contact information. If Health First Colorado and CHP+ don’t have your email, phone number and address, they can’t let you know when it’s time for your renewal.

Not all members will be renewed at the same time. The process will be spread over 14 months. Some members will be automatically renewed based on information the State has. Other members will need to go through the renewal process.

If you are auto-renewed

  • You will get a letter several weeks before your renewal deadline saying your health coverage has been renewed.

You may also receive a letter after you are renewed asking if your income information is correct. You must respond to this letter to continue qualifying for coverage.

If you are not auto-renewed

  • You need to go through the renewal process to see if you still qualify for Health First Colorado or CHP+.
  • You will get a renewal packet in the mail and online at co.gov/peak about 60-70 days before your renewal due date.
  • You will get notifications about your renewal in the mail. If you have signed up for electronic notifications, you will also get:
    • Email notifications
    • Text message notifications
    • Push notification (if you have the Health First Colorado app)
  • You must fill out, sign, and return your renewal packet by your renewal due date. You can return it by mail. Or bring it to your local county human services department. You can also fill out the renewal packet online at co.gov/peak. Or on the Health First Colorado app.

How will I know when my renewal is due?

Health First Colorado will send you a renewal packet several weeks before your renewal due date. They will send it in the mail or to your email. The email will tell you to check your PEAK mailbox. If you use the Health First Colorado app, and have opted in to push notifications, you will get a notification letting you know when it’s time to take action.

Learn how to find your renewal date

What are the different ways to fill in and return the renewal packet?

Renewal Process – Take Action:

Don’t risk a gap in your Medicaid coverage! Follow these three steps:

  1. Update your contact information

It’s quick and easy to update your address, phone number, and email. You can update your information in one of these ways:

  1. Fill out and sign your renewal packet

Health First Colorado will send a renewal packet either in the mail or to your email. It will tell you to check your PEAK mailbox several weeks before your renewal due date.

If you use the Health First Colorado app, and have opted in to push notifications, you will get a notification when it’s time to take action.

New requirement: You must sign your renewal and submit it. You can submit it online or mail it back in by the due date in the packet. You must do this even if you don’t have any changes.

  1. Return your renewal packet

Mail or bring your renewal packet to your local county human services department by your renewal deadline. You can also complete the renewal packet online at co.gov/peak or on the Health First Colorado app.

FAQ

  • Health First Colorado will send you a renewal packet several weeks before your renewal due date. They will send it in the mail or to your email. The email will tell you to check your PEAK mailbox. If you use the Health First Colorado app, and have opted in to push notifications, you will get a notification letting you know when it’s time to take action.Learn how to find your renewal date

You will get a renewal packet in the mail. It will come in an envelope that looks like this.

  • Review all the information in the packet.
  • Edit any information that is not correct.
  • If you need to give any documentation, make sure to include it.
  • Sign the Renewal Form Signature Page in your packet.
  • Return the packet by the due date on the letter.

If you no longer qualify for Health First Colorado or CHP+, you can apply for other coverage. You have a limited amount of time to do this. The time you have to apply for new coverage is a “special enrollment period.”

Other health coverage choices include:

  • Coverage through your employer. Check with them to learn about choices, rules and deadlines.
  • Coverage through a family member’s health insurance. This means a spouse or a parent, if you are 25 or younger.
  • Coverage through Connect for Health Colorado. This is Colorado’s official health insurance marketplace. You might qualify for financial help to lower the cost of your premium.
  • To get free help to enroll in Connect for Health Colorado coverage, talk to a certified assister. You can talk to them online. Or call them at 855-752-6749. TTY users should call 855-346-3432.
  • Coverage through Medicare: This is for people age 65 or older. Or people under 65 with certain disabilities or end-stage renal disease.
    • If you need help to find a plan, call the Colorado State Health Insurance Assistance Program (Colorado SHIP). It is a Medicare assistance program. Call them at 888-696-7213.
  • Coverage for active or former military, naval, or air service through Tricare (active) or VA (veterans).

If you no longer qualify because you missed the deadline to answer, you can reapply for Health First Colorado.

 

If you miss your renewal due date, you will no longer have Health First Colorado or CHP+ coverage at the end of your renewal period.

The 90 days after you lose health coverage is called a reconsideration period. During this time, your eligibility may be checked again if you give new information. Or if you turned in your renewal late.

During the reconsideration period, you can give your renewal and other needed items to your county. You can also submit these things through PEAK. It will show up as an item on the to-do list in PEAK.

If you do not submit these things within 90 days of losing coverage, you will need to fill out a new application to see if you qualify for Health First Colorado or CHP+.

Yes, you are always allowed to appeal a decision about whether you qualify for health coverage. “Appeal” means you tell a county or state official that you disagree with a decision, and you want a hearing. Follow the steps in your letter about how to ask for an appeal.

You can also reapply for Health First Colorado or CHP+.

Resources

See what sample renewal packets look like:

Learn more about the renewal process:

Get help with your renewal from an application site:

  • Go to colorado.gov/apps/maps/hcpf.map to find an application site or Department of Human Services office near you. You can also find a Department of Human Services office near you with this link.
  • You will need to put a ZIP code in. Then the map will show the top three sites closest to you.

How to update your contact information and communication preferences:

Information about Connect for Health Colorado (if you no longer qualify for Health First Colorado):

Get more help from the Department of Human Services. They can help with things like food assistance, heating your home, and finding work. Learn more:

And as always, we are here to help! If you have any questions, please call us at 800-511-5010.

Scam Alert

If you have Health First Colorado or CHP+, scammers may target you. They may do this through text messages and phone calls. Scammers are also targeting people who are applying for Health First Colorado or CHP+.

Scammers will:

  • Say your health coverage is canceled. Or threaten to cancel it.
  • Ask you for:
    • money, credit card or bank account information
    • your income or employer information
    • your full social security number

Health First Colorado and CHP+ may:

  • Ask you to update your information on PEAK. Or with your local county human services department.

Health First Colorado and CHP+ will never:

  • Ask for money, credit card, or bank account information
  • Ask for your full social security number
  • Ask you to keep the communication secret from others
  • Say that you are in legal trouble

Report a scam

You can report a scam to the Attorney General Consumer Protection Unit.