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CHC Network Service Interruption

Update – 3/25/2024

This page is a resource for UnitedHealth Group, UnitedHealthcare, Optum and Change Healthcare stakeholders. In addition to being a main source for the latest business and information updates, this page also contains links to other resources to support these stakeholders in managing any related impacts. We will provide updates as more information becomes available.

Update – 2/28/2024

Availity (Clearinghouse) is offering digital continuity and connectivity for health care organizations impacted by Change Healthcare’s cybersecurity event. Click here to view their self-serve resources for registration and performing key transactions.

Please note, we work with a number of other Clearinghouses. More information about this is available here.

Optum Change Healthcare (CHC) is experiencing a network service interruption due to a cybersecurity issue. As a result, any provider using CHC cannot conduct electronic transactions such as submitting claims or confirming member eligibility. Our teams are working to reduce impacts and protect our networks. Please click here for status updates.

If you are experiencing urgent issues caused by this disruption or need help to check eligibility, please call our customer service team at 800-511-5010. Please postpone calls for non-urgent inquiries to allow us to help those affected by this incident.