Grievances

We want to make sure you get the best care possible. However, when things aren’t right, you have a right to complain. This is also called a grievance. There are three ways you can file a grievance:

• Call us: You or your personal representative can call our grievance department at 720-744-5134.
• Fill out a form: You can fill out a grievance form and send it to us. To find our most common forms, click here.
• Write a letter: You can write us a letter telling us about your complaint in detail. Send your letter to:
  • Colorado Access Grievance Department
    PO Box 17950
    Denver, CO 80217-0950

Be sure to include your name, state identification (ID) number, address, and phone number. If you want help writing your grievance, call us at 720-744-5134.

What happens when I file a grievance?

• After we get your phone call or letter, we will send you a letter within two business days. The letter will say we got your grievance.
• We will review your grievance. We may talk with you or your personal representative, talk to the people involved in the situation, and look at your medical records.
• Someone who was not involved in the situation you are concerned about, and who has the right experience, will review your grievance.
• Within 15 business days after we get your letter or phone call, we will send you a letter saying what we found and how we fixed it. Or, we will let you know that we need more time. You will get a letter from us after we finish the review.
• We will work with you or your personal representative to try to find a solution that works best for you.