Take Action on Your Renewal
It’s time to take action to make sure you are covered
Is it time to take action to renew your coverage?
People enrolled in Health First Colorado (Colorado’s Medicaid program) and Child Health Plan Plus (CHP+) must renew their coverage every year. The state will notify you when it is time to renew your benefits. The best way to get these notifications on time is to register for a PEAK account at co.gov/peak.
Some members will be automatically renewed based on information the state has. Other members will need to go through the renewal process.
If you are auto-renewed
- You will be be notified by mail and through PEAK several weeks before your renewal deadline that your health coverage has been renewed.
You may also receive a letter after you are renewed asking if your income information is correct. You must respond to this letter to continue your coverage.
If you are not auto-renewed
You must fill out, sign, and return your renewal packet by your renewal due date. You must sign and return the packet even if all the information in it is correct and you have no changes.
You will get a renewal packet in the mail and online at co.gov/peak about 60 to70 days before your renewal due date.
You will get letters about your renewal in the mail. If you have signed up for them, you can also get:
- Email notifications
- Text message notifications
- Push notification from the Health First Colorado app
How will I know when my renewal is due?
Health First Colorado and CHP+ started sending renewal notices to members in April 2023. If you’ve moved in the last three years, update your contact information. If Health First Colorado and CHP+ don’t have your email, phone number and address, they can’t let you know when it’s time for your renewal.
Learn how to find your renewal date.
How should I return my renewal packet?
You must sign and return your renewal packet even if you have no changes to the information in it.
- Mail or fax the signed renewal packet to your county human services department.t.
- Online at co.gov/peak. Or download and use the Health First Colorado app. This is the fastest way to renew.
- In person at your local county human services office.
What happens if I miss my deadline?
If you miss your renewal deadline, you will no longer have Health First Colorado or CHP+ coverage at the end of your renewal period.
In the 90 days after you lose health coverage, your eligibility will be checked again if you give new information or if you turn in your paperwork late. This is called a reconsideration period.
During the reconsideration period, you can submit your renewal paperwork and any other needed documents to your county or through PEAK during the reconsideration period. This will show up as an item on the to-do list in PEAK.
If you do not submit your renewal and other documents within 90 days of losing coverage, you will need to submit a new application to see if you qualify for Health First Colorado or CHP+. packet to your local county human services department by your renewal deadline. You can also complete the renewal packet online at co.gov/peak or on the Health First Colorado app.
What can I do if I am denied Health First Colorado or CHP+ coverage?
If you are not approved for Health First Colorado, you can appeal the decision. See your denial letter or healthfirstcolorado.com/appeals/ for directions on how to appeal.
If you are still not approved, you can shop for health insurance at Connect for Health Colorado. They will help you understand the process and your options.
Help with renewals
Learn more about the renewal process:
Get help with your renewal from an application site:
- Go to colorado.gov/apps/maps/hcpf.map to find an application site or Department of Human Services office near you. You can also find a Department of Human Services office near you with this link.
- You will need to put a ZIP code in. Then the map will show the top three sites closest to you.
See what sample renewal packets look like:
- If you are a Modified Adjusted Gross Income (MAGI) member (MAGI means you are a child or adult under age 65):
- If you are a non-MAGI member (non-MAGI means you are over age 65, or blind or disabled):
How to update your contact information and communication preferences:
- Watch video (English)
- Watch video (Spanish)
- How to view and change address instructions (English)
- Communication preferences instructions (English)
Information about Connect for Health Colorado (if you no longer qualify for Health First Colorado):
And as always, we are here to help! If you have any questions, please call us at 800-511-5010.
Member Frequently Asked Questions
Your covered Health First Colorado (Colorado’s Medicaid Program) benefits and services are not changing. You can continue getting physical and behavioral health care. Your Health First Colorado eligibility has not changed.
RSV is a common, highly contagious infection. Most of the time, it will cause a mild, cold-like illness. Sometimes it will cause respiratory issues for your baby, including severe lung infections. Babies’ immune systems are still developing, so they may get infections more easily.
A medication called Beyfortus can help protect babies against serious lung infections from RSV and other types of infections. Beyfortus is an RSV vaccine that can boost your baby’s immune system to help them fight RSV. It is typically given as a shot in your baby’s thigh. Beyfortus is approved by the Food and Drug Administration (FDA). It is also recommended by the American Academy of Pediatrics (AAP).
Talk to your doctor about getting Beyfortus to help protect your baby from RSV. If you don’t have a doctor, we can help you find one. Call us at 800-511-5010. TTY users should call 888-803-4494. Click here to find a doctor online.
We issue ID cards for members enrolled in the CHP+ State Managed Care Network and the CHP+ offered by Colorado Access programs. Health First Colorado issues cards for members enrolled in Health First Colorado (Colorado’s Medicaid program).
You may have to pay have a copay. This is what you pay when you get a covered health care service. The amount is based on the service.
If you have Health First Colorado, you may have a copay unless you are:
- Age 18 and younger.
- Age 18 to 25 and enrolled in former foster care.
- Pregnant
- Living in a nursing facility.
- Getting hospice care.
- An American Indian or Alaska Native.
Click here to learn more.
If you have CHP+, you may have a copay unless you are:
- Pregnant.
- Up to 12 months postpartum.
- An American Indian or Alaska Native.
Click here to learn more.
You don’t need a referral. Some services, however, may require a prior authorization. It’s always a good idea to discuss your physical and behavioral health needs with your PCP.
Some CHP+ offered by Colorado Access members pay a co-pay for prescription medications. If you have a copay, the amount will be listed on your CHP+ card. If you have a copay, you will need to pay it before you can pick up the medication. If you are filling more than one prescription, you will need to pay the copay amount for each medication. If the retail price of the medication is less than your copay price, you will pay the retail price.
We can help you find a psychologist. Please call us at 866-833-5717 or 800-511-5010, Monday through Friday from 8:00 a.m. to 5:00 p.m. You can also find a psychologist online.
Please call our Customer Service team at 800-511-5010, Monday through Friday from 8:00 a.m. to 5:00 p.m. We’re happy to help answer any questions you may have.