Our Members
At Colorado Access, our members are our focus. Find the resources you need to stay healthy here.
Potential Regional Organization Changes
Starting July 1, 2025, you may have a new regional organization. You may also be assigned to a new primary care provider (PCP) if your regional organization changes. Your benefits and services are not changing.
Until June 30, 2025, we are the regional organization for Regions 3 and 5 of Colorado (Adams, Arapahoe, Denver, Douglas, and Elbert counties). Starting July 1, 2025, we will be the regional organization for Region 4 (Adams, Arapahoe, Denver, and Douglas counties). If your regional organization or PCP changes, you will get a letter in the mail. You do not need to take any action.
Learn more about Accountable Care Collaborative (ACC) Phase III changes and how they may affect you.
Become a Member
Apply for health benefits or choose Colorado Access as your health plan.
Grievances & Appeals
File a grievance if you have a complaint about your care or experience. File an appeal if you disagree with a decision we made about your care.
Member Rights & Responsibilities
Learn more about your rights and responsibilities as a Colorado Access member.
Find Help with Your Benefits
Learn how to find a doctor or therapist, change your primary care provider (PCP), get your ID card, check if a service is covered, renew your benefits, and more.
Manage Your Health
Learn how to reach your health and wellness goals, like better mental health, diabetes and blood pressure management, or a healthy pregnancy. Find tips to prepare for appointments, manage your care, or name a representative to help with your care.
Member Frequently Asked Questions
Your covered Health First Colorado (Colorado’s Medicaid Program) benefits and services are not changing. You can continue getting physical and behavioral health care. Your Health First Colorado eligibility has not changed.
RSV is a common, highly contagious infection. Most of the time, it will cause a mild, cold-like illness. Sometimes it will cause respiratory issues for your baby, including severe lung infections. Babies’ immune systems are still developing, so they may get infections more easily.
A medication called Beyfortus can help protect babies against serious lung infections from RSV and other types of infections. Beyfortus is an RSV vaccine that can boost your baby’s immune system to help them fight RSV. It is typically given as a shot in your baby’s thigh. Beyfortus is approved by the Food and Drug Administration (FDA). It is also recommended by the American Academy of Pediatrics (AAP).
Talk to your doctor about getting Beyfortus to help protect your baby from RSV. If you don’t have a doctor, we can help you find one. Call us at 800-511-5010. TTY users should call 888-803-4494. Click here to find a doctor online.
We issue ID cards for members enrolled in the CHP+ State Managed Care Network and the CHP+ offered by Colorado Access programs. Health First Colorado issues cards for members enrolled in Health First Colorado (Colorado’s Medicaid program).
You may have to pay have a copay. This is what you pay when you get a covered health care service. The amount is based on the service.
If you have Health First Colorado, you may have a copay unless you are:
- Age 18 and younger.
- Age 18 to 25 and enrolled in former foster care.
- Pregnant
- Living in a nursing facility.
- Getting hospice care.
- An American Indian or Alaska Native.
Click here to learn more.
If you have CHP+, you may have a copay unless you are:
- Pregnant.
- Up to 12 months postpartum.
- An American Indian or Alaska Native.
Click here to learn more.
You don’t need a referral. Some services, however, may require a prior authorization. It’s always a good idea to discuss your physical and behavioral health needs with your PCP.
Some CHP+ offered by Colorado Access members pay a co-pay for prescription medications. If you have a copay, the amount will be listed on your CHP+ card. If you have a copay, you will need to pay it before you can pick up the medication. If you are filling more than one prescription, you will need to pay the copay amount for each medication. If the retail price of the medication is less than your copay price, you will pay the retail price.
We can help you find a psychologist. Please call us at 866-833-5717 or 800-511-5010, Monday through Friday from 8:00 a.m. to 5:00 p.m. You can also find a psychologist online.
Please call our Customer Service team at 800-511-5010, Monday through Friday from 8:00 a.m. to 5:00 p.m. We’re happy to help answer any questions you may have.