Verifying Eligibility Online During After-Hours and Weekends

This document addresses an issue providers may face when verifying member eligibility using the Colorado Access Provider Toolkit after-hours or on weekends. It explains that a ‘No Member Found’ message may occur due to data updates during these times. Recommendations include using the State eligibility web portal for accurate CHP+ information and retaining proof of eligibility verification. Providers are also advised to check for updates on Mondays or contact customer service for assistance.